DELIVERY POLICY

Processing time

Please allow 1 - 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.

During sales and high volume periods processing time is 3-4 days.


Shipping rates

Calculated at checkout and vary depending on your delivery location. 


Pre-Order Items

Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.


Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to hello@mckenleyrae.com including your order number. 

Item not delivered? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Due to limited transportation availability as a result of the COVID-19 pandemic, please allow an additional 1-2 business days (United States shipments) and 2-3 business days  (international shipments) in transit time on all deliveries.